Copyright
© 1998 Head Injury Hotline
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Goal
Setting
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From
The Ashes:
A Brain Injury Survivor's Guide
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The ability to set goals is essential to effective problem solving; and
by default, is essential to self-management, and self-determination. A
goal is a statement of general purpose or intent. |
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It can also be said to be a statement
of desired outcomes to which effort is directed. As such, goals can be
achieved only to the degree that their meaning is understood. This requirement
points to the need for goal analysis. This section will present an overview
of steps involved in goal setting and analysis; and then it will show examples
of it in action.
Goal analysis is a procedure for defining goals and refining their meaning.
This procedure will help you describe the meaning of your goals. It will
prepare you to understand your own goals better, by helping you say what
you mean, and mean what you say. Additionally, it will help you hold others
accountable for what they say, and what they say they mean. Such a foundation
will enable you to make better decisions about your goals. Additionally,
it will provide a yardstick by which you can track and measure the results
of your efforts toward your goals.
Goal analysis will help you
answer questions such as:
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| 1. |
How can I help them understand my needs? |
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| 2. |
How can I motivate them to be more responsive to my needs? |
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| 3. |
How can I increase their appreciation of the difficulties of my situation? |
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Goals come in all shapes and
sizes and are wrapped in all sorts of words. Some are stated briefly; others
are not. One thing they have in common is that they tend to be stated in
abstract or vague terms. Sample the following vague goals that were extracted
from the questions listed above:
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| 1. |
Deepen their understanding. |
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| 2. |
Motivate them. |
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| 3. |
Appreciate my difficulties. |
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Once you
have identified the problem and its major components; the next questions
become what to do about it and why? If problem solving is to be successful
there must be a connection between the problem and the solution. That is,
you must carefully analyze the situation that you hope to change before
selecting a remedy, otherwise, you efforts could be wasted. In that case
the question becomes: what is the difference between the observed performance
and the ideal performance?
Additionally,
you must analyze your target audience and carefully assess their
instructional requirements. Time constraints, learning styles, motivation,
disposition, proximity, and attitude toward learning are important considerations
in this matter. In other words, know your audience and respect their needs
and plan accordingly.
In this regard it is important to cultivate
an environment that is conducive to learning. That is, one that allows
for mistakes, provides interesting, and novel opportunities for learning,
and feeds them useable information in digestible chunks. Typically
human beings are reluctant to move outside of their "comfort" zone.
That is, over the course of time they have learned certain "comfortable"
behaviors, notions and actions. In this regard, patience and sensitivity
is key to success of your goals
A essential consideration is motivation. Since many human behaviors
are driven and sustained by emotions, it becomes important to get clear
about what motivates your desire for change. Many people are unwilling
or unable to confront the source of their problems, so they scapegoat innocent
by-standers or other convenient targets. Consequently, the change or goal
that they seek fails to remedy the problem. Do not fall into the trap of
being led by your emotions. Effective problem solving requires the ability
to honestly face facts, and to work diligently to conclusion.
This section
will prepare you to define and analyze your goals so that you will be able
to identify your needs and have them met. If you follow the steps in this
section you will:
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| 1. |
Be able to identify statements that describe ideas or concepts. Ideas
or concepts are things that are unobservable. Additionally, you
will be able to describe those statements that describe actions or behaviors.
Actions and behaviors are the specific, observable, components of
abstract ideas or concepts. |
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| 2. |
Be able to describe behaviors or actions that represent your meaning
of the goal. In other words, be able to describe observable behaviors and
actions that, would represent your meaning of the goal. |
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As a test of success with the procedure, select a goal, carry out the procedure,
and then answer the question. If a person exhibited the behaviors or actions
I have described in a way I have described would I agree that my goal
has been achieved? When you are able to answer yes, you will be finished
with the analysis. If you answer no, further analysis would be indicated.
A goal analysis form has been provided to guide you, step-by-step through
the procedure.
Because goals are commonly stated in general, abstract terms, they need
to be broken down into specific doable, functions that represent your goals.
Typically, goals are stated in abstract terms, that is they, are unobservable.
As such, they are not measurable.
The question then becomes
how do you measure the unobservable? The answer is; you measure the unobservable
by breaking it into its individual components. The next question would
be, what are its individual components. The final question, the test of
success, the litmus test is: the actual performance of the behaviors and
actions described in your goal statement. The following list outlines components
of goal setting.
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| 1. |
A goal is a statement of general direction or intent. |
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| 2. |
An objective is a statement of desired outcomes or observable, behavioral
changes that represent the achievement of the goal. |
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| 3. |
An outcome is statement that describes the product, the result of the
desired goal. |
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| 4. |
Level of achievement - a statement that describes the quality
of the performance. |
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| 5. |
Conditions of performance is a statement describing circumstances under
which the outcome will be performed. This might include limitations
of time and other constraints. |
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To summarize, a good objective answers the following
questions:
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What will be different. |
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How will I know it when I see it. |
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What is the optimum performance level. |
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What constraints, if any might affect performance. |
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Goal
Setting
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The best objectives are clear-cut and specific to the goal. Good objectives
avoid using vague words or terms that are open to interpretation such as:
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| appreciate |
experience |
listen to |
| attitude |
attitude |
attitude |
| familiar with |
realize |
adjust to |
| feelings for |
recognize |
capable of |
| capable of |
hear |
responsive to |
| conscious of |
interest in |
think |
| confidence in |
knowledge of |
understand |
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However, if and when you use such words and phrases in your objectives,
be sure that you explain what specific behaviors, represent their achievement.
In other words, ask the question, what observable behaviors or actions
would demonstrate my meaning of my goals |
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You might want to use of more specific words and phrases to describe
your intent such as:
| identify |
operate |
solve |
| lists |
recite, answer |
promptly |
| describe |
well modulated |
rate |
| does not interrupt |
explains |
speaks clearly, and calmly |
| avoids jargon |
records responses accurately |
expresses empathy |
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avoids abusive jokes |
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The following is an example of goal setting
in action. Working from one of the examples stated earlier in this section
we will now demonstrate the procedures described in this section.
Blank worksheets in this section will allow you to test this procedure
on your goals. |
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Sample Goal Analysis Questionnaire
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State the problem: "How can I help them understand
my needs?" |
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Performance Analysis -- answer the question: What are
the differences between the existing situation and the changes I want to
see? Rank and prioritize.
A. From their behavior toward
me it has become painfully clear to me that they do not appreciate the
difficulties that have resulted from my brain injury. I want them to be
less critical of me; and more patient with me. Among other things I want
them to realize that I now need more time to do things that I used to do
with little or no effort. |
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Q. Describe those differences,
and the changes you want to see. What information, instruction or other
course of action would bring about the desired changes.
A. "I feel that no one understands
my needs, and that I'm not being heard. Information and instruction would
be appropriate." |
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Q. Who or what caused the
problem?
A. "Brain injury caused the underlying
problem; insensitivity and lack of information caused secondary problems." |
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Q. Needs Analysis why
are the targeted behaviors, or actions different than they should be? Do
they know what is expected of them? Have they received appropriate
education and information.
A. "I believe, that they do
not know what to do, they have not received any training. My head injury
was sudden and unexpected, even then none of my doctors has suggested that
family education might be necessary. |
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Q. If they know what is expected
of them why don't they do it. What steps will you take to overcome their
resistance and motivate them to make the desired changes?
A. "They don't know what is
expected of them, I will rely on our mutual regard and love to motivate
them to change. |
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Q. Have you told them what
you expect of them in terms that they could understand? Have
you provided them opportunities and materials for learning and continuing
education that are suited to their learning needs and styles.
A. Not yet. |
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Q. Have you
created an atmosphere that is conducive to learning one that makes allowances
for errors and is tolerant, and not overly critical. Are you open to compromise
or do you insist on "having your way?" What do you do to accommodate
them and their concerns and fears?
A. Not yet, but I plan to employ
humor and flexibility in my efforts to educate and sensitize them. I will
be tolerant of their mistakes and gently correct them. I plan to look for
teachable moments and keep a variety of materials or hand to facilitate
learning. I intend to be sensitive to their learning styles and act accordingly.
I will make a point of extending myself to them in matters that are important
to them. I will continue to keep up with relevant developments and share
that information with them. I will remain open to constructive criticism
from them. I intend to continue to work hard to manage my impairments and
carry my share of responsibilities. On the days when I am bedridden I will
explained to them that such episodes are temporary and that I will be able
to resume my normal activities. |
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Q. How are you affected
by the problem? Be specific. List concrete ways in which the
problem affects you.
A. Their lack of empathy is
destroying our relationship, and damaging my self-esteem. |
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Q. When did the problem, start?
Has it been a long standing problem? Is it worse at certain times?
A. It began shortly after I was released
from the hospital following my brain injury. It becomes worse when we are
tired, and when we are under pressure. |
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Q. What kinds of changes would
solve the problem? Think of several alternatives. Task analysis describe
the observable behaviors and actions that would solve the problem.
A. They would allow me to work
at my own pace and in my own style. They would give me more lead time to
meet deadlines. They would present realistic and balanced criticism. They
would avoid ridicule and abusive joking. They would commit to a set number
of hours each week to provide the help that I need. They would allow me
to determine the quality and quantity of help that I need. They would participate
in training and maintain productive working relationships. They would identify
and present new opportunities for learning and growth. And, they would
engage in open honest communication. |
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Q. Performance Level Describe
the manner and extent of each action or behavior that represents your meaning
of your goal. How much, how often, and under what circumstances these
questions address the level and quality of performance.
A. The behaviors stated in question
7 above would become the norm, they would be permitted only occasional
transgressions. |
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Q. What has been done to address
the problem so far? What happened as a result of this? Should this be continued
or does something else need to be tried? What?
A. Crying, whining, shouting
and withdrawing have been tried before without success. It is time to take
a different approach. "This time I will attempt mediation and negotiation.
Additionally, I will engage a knowledgeable advocate, one whom they respect,
to help me prepare for this process. Then I will learn and practice self-advocacy
skills to enforce the changes. |
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Q. By what date should the
problem begin to be resolved? How long should this process take?
A. The mediation has been scheduled
for next week, I expect to see the implementation of the desired changes
immediately afterwards." |
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Q. If the problem is not solved,
how will that affect you?
A. It will destroy our relationship
and result in substantial emotional upheaval." |
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Q. What are the specific
components (objectives) of your goal. Which observable behaviors,
would represent the embodiment of your goals.
A. "See number 11 above." |
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Q. Identify your
audience and analyze their attitudes toward your goals, their instructional
needs, and acceptable levels of performance. What objections might they
express toward your goal? How will you persuade them to support your goal?
A. My audience is my family
members. They need to learn more about Post Concussion Syndrome. Their
objections will be based on out dated notions regarding brain injury and
will be reinforced by their normal resistance to change of any sort. I
will rely on their compassion and feelings of mutual respect as well as
my right to self-determination to persuade them to support my goal. |
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Q. Litmus Test If you observed
the behaviors or actions you have described in your goal statement, in
a way you have described them, would you agree that your goals have been
met?
A. "Yes!" |
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Click here to go to a blank: Goal
Analysis Questionnaire |
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Information on this
page Adapted from,
Goal Analysis, by Robert
Mager, with permission from Center for Effective Performance,
Atlanta, GA 30338
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National
Institutes of Health Traumatic Brain Injury Rehabilitation
Consensus Statement, October 1998. Download from the internet, or request
your free copy by toll-free telephone 888-644-2667.
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