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Disability Rights Washington, formerly known as,
Washington Protection & Advocacy Systems (WPAS) 
315 - Fifth Avenue South, Suite 850 - Seattle, WA     98104
Phone: 800-562-2702 or 206-324-1521 -- TTY: -800-905-0209 or 206-957-0728
Fax: 206-957-0729
Web site: http://www.disabilityrightswa.org/ 
Description:  WPAS is a private, non-profit organization that has been protecting the rights of people with disabilities since 1974. DRW provides free advocacy services to people with disabilities in Washington. 
Protection and Advocacy Systems exist in every state and U.S. territory. 
Eligibility: WA State residents with disabilities, family members and others who have an interest in disability rights
How to apply: Call for information or visit their state-wide website.
Funding: Non-profit 501(c)(3); donations and grants
Fees: N.A.

Washington Coalition of Citizens with Disabilities (WCCD)
4649 Sunnyside Ave N, Ste 100 -- Seattle, WA 98103
Phone: 206-545-7055 -- TTY: 206-632-3456 -- Toll-free: 866-545-7055 – Fax: 206-545-7059
Email: info@wccd.org 
Web site: http://www.wccd.org/ 
Description: WCCD promotes equality and choice for people with disAbilities through advocacy, collaboration, and programs. Services and programs include: information, referrals, support advocacy, independent living and computer skills training. A few of the many other resources they provide include: The Disability Law Projects, Disability Resource Network, (Redmond), disAbility Resource Center (Everett). WA Assistive Technology Alliance (WATA), at the U of WA, Metro travel training, and employment tips. 
Eligibility: WA State residents with disabilities, family members and others who have an interest in disability rights
How to apply: Call for information or visit their state-wide website.
Funding: Non-profit 501(c)(3); supported by grants, memberships, volunteers and donations. 
Fees: Most services are free. Call or visit web site for more information.

Advocate Resource Center
Offices are near the County Courthouse in Vancouver
Telephone:  (360) 695-5313 Tuesday and Thursday mornings 9:30 AM - 12:30 PM. 
Web site: http://www.advocateresourcecenter.org/index.cfm
Description: Online information and referral network of 23 volunteer lawyer programs in Washington 
Areas Served: Washington State
Eligibility: Low-income Washington residents
How to apply: Call or visit web site for services

CLEAR  -  Hotline and Legal Clearinghouse
1325 Fourth Avenue, Suite 531 – Seattle, WA 98101
Phone: CLEAR - 1-888-201-1014 – CLEAR Sr. (60 and over) - 1-888-387-7111 
TDD - 1-888-201-9737 – King County (206) 464-1519 
Web site: http://www.nwjustice.org/ - (Self-help information & resources available on web.)
Description: CLEAR is Northwest Justice Project's statewide toll-free, hotline for low-income people to obtain free legal assistance with civil legal problems. The hotline operates between 9:30 a.m. and 12:30 p.m. weekdays. CLEAR Sr. is a similar project which serves people age 60 and over regardless of their financial situation.
Areas Served: Statewide
Eligibility: Non criminal legal problems affecting low-income people in Washington state.
How to apply: Call for services
Fees: Most 

Client Assistance Program
2531 Rainier Ave S, Seattle, WA 98144
Email: capseattle@att.net
Area Served:  Washington State.
Phones: (206) 721-5999 Office -- FAX: (206) 721-5980 -- TDD: (206) 721-6072 -- Toll Free: (800) 544-2121 -- Toll Free TDD: (888) 721-6072
Description: Legal advocacy service. Helps people understand and receive services of DSHS - Division of Vocational Rehabilitation (DVR), WA State Dept of Services for the Blind, and WA Vocational Services. Also educates clients about their rights and responsibilities. Helps resolve client problems with vocational rehabilitation counselors. 
Eligibility: Serves anyone seeking or receiving services through DSHS - Division of Vocational Rehabilitation (DVR), WA State Dept of Services for the Blind, and WA Vocational Services. Some independent living programs also qualify. 
Languages other than English: Spanish. American Sign Language interpreters are available when needed as well as information in Braille.
How to Apply: Call or apply in person. 
Funding: Non-profit; grant through the Rehabilitation Act. The program is administered by the Client Assistance Program Board. 
Fees: N.A.

Disabilities Law Project 
4649 Sunnyside Avenue North, Suite 100 – Seattle, WA  98103-6900 
Phone: (206) 633-6637 - Fax: (206) 545-7059
Email: info@wccd.org 
Web site: http://www.wccd.org/ 
Description: Non-profit 501(c)(3); supported by grants, memberships, volunteers and donations. Provides free legal advice and representation for severely disabled in civil rights cases where their disability is an issue. Services include legal advice and representation; education; information and referral.
Eligibility: WA State residents with severe disabilities, family members and others who have an interest in disability rights
How to apply: Call for information or visit their state-wide website.
Fees: Most services are free. Call or visit web site for more information.

Home and Community Services - Adult Protective Services
Centralized intake - Olympia, WA 98661 
Phone: 1-877-734-6277
Web site: http://www.aasa.dshs.wa.gov/Programs/aps.htm
Description: Private Non-profit organization that conducts investigations of suspected abuse and neglect in the community. Provides information and referrals on elder abuse and neglect. Nursing home and adult family home care, placement, and evaluation. 
Eligibility: Age 60+, or 18+ with developmental delay – or recipients of in-home health services - an adult with a legal guardian per 11.88 RCW - an adult living in their own or family’s home receiving services from an agency or contracted individual provider; or an adult self-directing their care per law (74.39.050 RCW)
Area Served: Clark County Mason, Clark Cowlitz, Skamania, and Wahkiakum Counties
Fees: None

Northwest Justice Project
1325 Fourth Avenue, Suite 531 – Seattle, WA 98101
Phone: 1-888-201-1014, or in King County, call (206) 464-1519; TTY 1-888-201-9737
Web site: http://www.nwjustice.org/
Description: Maintains regional offices in western and central Washington. This statewide toll-free hotline enables low-income people to obtain free legal assistance with civil legal problems. 
Areas Served: Pacific Northwest
Eligibility: Low-income people in need of legal assistance with civil legal matters
How to apply: Call for services
Fees: Free legal assistance with civil legal matters

Long-Term Care Ombudsman - State
(Located at South King County Multi-Services Center)
Phone: 1-800-562-6028 V/TTY  – 206-623-0816
Web site: http://www.ltcop.org/
Description:  A service of the Fremont Public Association; the Long-Term Care Ombudsman is a program designed to improve the quality of life for people who live in long-term care facilities, including: nursing homes, boarding homes, adult family homes, and veteran’s homes. The Ombuds advocates for the rights of residents in long-term care facilities; receives, investigates and attempts to resolve complaints and concerns about the quality of life in long-term facilities; monitors laws, regulations and policies which affect those who live in long-term facilities; and promotes the development of consumer organizations concerned about long-term care.
Areas Served: Offices throughout Washington State
Eligibility: Residents and families of long term care facilities
How to apply: Call for location of office in your community 
Fees: Most services are covered by Medicare, Medicaid or private insurance

Washington PAVE - Parents Are Vital in Education 
6316 S 12th Street - Tacoma, WA 98465 
Phone: 1-800-572-7368 Office - 1-253-565-2266 Office 
Email: wapave9@washingtonpave.com
Web site: http://www.washingtonpave.com
Description: Originated in 1979 through the Parent's Campaign for Disabled Children and Youth to help parents learn about the rights of children with special needs and how to become their child's best advocate.. 
Eligibility requirements: Public 
Area Served: Washington State
How to apply: Call for information 
Fees: None

GOVERNMENT OFFICES:

Washington Aging & Disability Services Administration 
Lacey, WA 98503
Phone: (360) 725-2300 – Toll Free (800) 422-3263
Website:  http://www.adsa.dshs.wa.gov
Email:   engelss@dshs.wa.gov 
Description:  Administers service programs for in-home, community and residential LTC for seniors and persons w/ disabilities, including persons with developmental disabilities
Areas Served: WA State
Eligibility: Public
How to apply: Call for services
Fees: Free Public Service

WA State Human Rights Commission (Olympia Office)
P.O. Box 42490 - 711 S. Capitol Way, Suite 402 - Olympia, Washington 98504-2490
Phone: 360-753-6770; 360-586-2282 FAX; 1-800-300-7525 TTY 800-233-3247
Web site: http://www.hum.wa.gov
Description: Investigates, conciliates and prosecutes claims of discrimination on the basis of disability in employment, public services, public accommodations, etc., under Washington law. Claims must be filed within 180 days of discriminatory act. (Because of backlog, may be up to a year before an investigation is initiated.)
Areas Served: WA State
Eligibility: Cases of alleged discrimination.
How to apply: Call for services
Fees: Free Public Service

Residential Care:

Adult Family Home Locator
Web site: http://www.aasa.dshs.wa.gov/lookup/AFHRequestv2.asp
Description: This DSHS search engine displays information on state-licensed Adult Family Homes 
Areas Served: Washington State
Eligibility: DSHS determines your eligibility for services according to both functional and financial requirements. 
How to apply: Call for services
Fees: Most services are covered by Medicare, Medicaid or private insurance.

Nursing Facilities in WA State - Nursing Home Comparison Guide 
DSHS Constituent Services - PO Box 45130 
Olympia, WA 98504-5130
Phone: 1-800-737-0617 for Washington State information only
Web site: http://www1.dshs.wa.gov/geninfo/askdshs.asp
Description: Nursing Home Compare includes information only on nursing homes that are Medicare or Medicaid certified. These nursing homes provide skilled nursing care, however, there are many other types of facilities that provide various levels of health care and assistance with activities of daily living. Many of these facilities are licensed only at the state level. In addition, some nursing homes that provide a full range of care, including skilled nursing services, choose not to participate in Medicare or Medicaid. For information about any facility not found in this database, please contact your State survey agency. The phone number for the State survey agency in your area can be found in the Helpful Contacts section of this website. http://www.medicare.gov/Contacts/Home.asp 
Area Served: WA. State
Eligibility: Public
How to apply: Call for services

Directory of Nursing Homes - Aging and Disability Services Administration
DSHS Constituent Services - PO Box 45130 - Olympia, WA 98504-5130
Phone: 1-800-737-0617 for Washington State information only
Web site: http://www.aasa.dshs.wa.gov/Professional/NFDir/directory.asp
Description: Aging and Adult Services Administration is a component of the Washington State Department of Social and Health Services. One of its responsibilities is the regulation and oversight of nursing home care provided in Washington State. It also manages the state's Medicaid nursing home program. 
Area Served: WA State
How to apply: Call or visit web site for services

Find and Compare Nursing Homes
Web site: http://www.aasa.dshs.wa.gov/resources/nh.htm
Description: Comparative information on nursing homes
Area Served: Washington State
Eligibility: World Wide Web Access
How to apply: On Line public services
Fees: Free Service

The Federal Health Care Financing Authority 
Description:  Displays information gathered by Washington State Nursing Home Inspectors on the Health Care Financing Authority Web Site. The primary purpose of this tool is to provide detailed information about the past performance of every Medicare and Medicaid certified nursing home in the country.
Areas Served: Use this search engine to locate information by state
Eligibility: Public
How to apply: Online access only
Fees: N.A. - Government public service.

ABUSE & NEGLECT HOTLINES:

1-866-ENDHARM – DSHS Abuse & Neglect Hotline
PO Box 45201 - Olympia, Washington 98504-5201 
Phone: 1-866-ENDHARM Toll Free - (1-866-363-4276)  TTY-accessible
Web site: http://www1.dshs.wa.gov/geninfo/endharm.html
Description: Call center for reports of suspected abuse or neglected of a vulnerable child or adult. Callers speak with a real person, who connects them to the direct number to make reports. The answering service operates seven days per week, 24 hours per day. It doesn't replace the existing DSHS abuse reporting numbers.
Area Served: WA State
Eligibility: Anyone can call DSHS Toll-Free 1-866-ENDHARM
How to apply: Call for services
Fees: Free Call

Statewide Abuse & Neglect Reports for Adults in Facilities
Phone: 1-800-562-6078 (voice) – 1-800-737-7931 (TTY)
Web site: http://www1.dshs.wa.gov
Description: Concerned about abuse, neglect, or a violation of the rights of a boarding home, adult family home or nursing home resident?
Area Served: Statewide
Eligibility: Public
How to apply: Call for services

Office of Crime Victims Advocacy 
PO Box 48304 - Olympia, WA 98504-8304 
Phone: 1-800-822-1067 Office
Email: ocva@cted.wa.gov
Web site: http://www.ocva.wa.gov
Description: Offers information and assistance to those trying to access local or state services for crime victims. Intervention and advocacy for those having trouble accessing services. Does not have information about status of victim's compensation claim.
Eligibility requirements: Must be a Washington State resident and victim of a crime 
Area Served: Washington State 
Fees: None 

LEGAL ADVOCACY:

Home and Community Services - Adult Protective Services
Centralized intake - Olympia, WA 98661 
Phone: 1-877-734-6277
Web site: http://www.aasa.dshs.wa.gov/Programs/aps.htm
Area Served: Clark County Mason, Clark Cowlitz, Skamania, and Wahkiakum Counties
Description: Investigation of suspected abuse and neglect in the community. Nursing home and adult family home care, placement, and evaluation. Call for help if you think a vulnerable adult is not being cared for properly by a family member or other caregiver, is being hurt physically or mentally, or is being taken advantage of
How to apply: Call for services
Eligibility: Age 60+, or 18+ with developmental delay – or recipients of in-home health services - an adult with a legal guardian per 11.88 RCW - an adult living in their own or family’s home receiving services from an agency or contracted individual provider; or 
an adult self-directing their care per law (74.39.050 RCW)
Fees: None

Washington State Long-Term Care Ombudsman
Offices Statewide
Phone: 1-800-562-6028 V/TTY
Description: Locater and advocacy service. The program designed to improve the quality of life for people who live in long-term care facilities, including: nursing homes, boarding homes, adult family homes, and veteran’s homes. The Ombuds advocates for the rights of residents in long-term care facilities; receives, investigates and attempts to resolve complaints and concerns about the quality of life in long-term facilities; monitors laws, regulations and policies which affect those who live in long-term facilities; and promotes the development of consumer organizations concerned about long-term care.
Area Served: Statewide
Eligibility: people who live in long-term care facilities
How to apply: Call for services
Fees: Most services are covered by Medicare, Medicaid or private insurance

Washington State Human Rights Commission Seattle Office
1511 3rd Avenue – Seattle, Washington 98101
Phone: 206-464-6500; Toll free: 1-800-605-7324
Web site: http://www.seattle.gov/civilrights/hrc/comm.htm
Description: Investigates, conciliates and prosecutes claims of discrimination on the basis of disability in employment, public services, public accommodations, etc., under Washington law. Claims must be filed within 180 days of discriminatory act. (Because of backlog, may be up to a year before an investigation is initiated.)
Areas Served: Statewide
Eligibility: Cases of alleged discrimination.
How to apply: Call for services
Fees: Free Public Service

WA State Independent Living Council (SILC)
PO Box 45343 - Olympia, WA 98504-5343
Phone: 1-800-624-4105 V/TTY.
Description: The Governor-appointed State Independent Living Council (SILC) functions in accordance with Title VII of the Rehabilitation Act. The Council jointly develops and submits a State Plan for Independent Living in conjunction with the general vocational rehabilitation program. The Council provides advocacy, education, and leadership to guide the development of and promote access to independent living services and centers for independent living statewide. It also increases opportunities for self-determination and creates awareness of people with disabilities as a valuable human resource.

Washington State Office of Insurance Commissioner
P.O. Box 40255 – Olympia, Washington 98504-0255
Phone: 1-800-562-6900; 360-753-3613
Web site: http://www.insurance.wa.gov/
Description: Investigates consumer complaints relating to health and long-term care insurance policies. 
Areas Served: WA State
Eligibility: Public
How to apply: To obtain a complaint form call the Commissioner’s Office or visit their website 
Fees: Government funded public service

City Of Seattle Office for Civil Rights
Arctic Building, 700 3rd Ave #250, Seattle, WA 98104-1849 
Phones: (206) 684-4500 Office -- FAX: (206) 684-0332 -- TDD: (206) 684-4503 
Web site: http://www.seattle.gov/civilrights
Area Served: Complaints of discrimination in employment, contracting, places of public accommodation, and housing occurring in Seattle. 
Description: Discrimination Investigation investigates and resolves complaints regarding discrimination in employment, contracting, places of public accommodation, and housing occurring in Seattle
Eligibility: A discriminatory act must have been committed within the limits of the City of Seattle and must have occurred within the past 180 days for agency to act in cases of alleged discrimination.
How to Apply: Call or apply in person.
Funding: Government funded, City of Seattle. 
Fees: n.a. 

Long Term Care Ombudsman - State
PO BOX 23699    FEDERAL WAY   WA    98093-0699 
Phone: (800) 562-6028 - Fax: (253) 815-8173
Email: ltcop@skcmsc.com 
Web site: http://www.multi-servicecenter.com/
Description:   As mandated by the older Americans act, intended to improve the quality of life & care for people who live in long term care facilities. Advocates for the rights of the residents it investigates and resolve complaints and concerns about long term care facilities. In addition, the agency monitors laws, regulations and policies that affect residents of long term care facilities.
Areas Served: Statewide
Eligibility: Residents and families of long term care facilities.
How to apply: Serves as referral source for 14 regional offices throughout the state. Call for the location of an office in your community.
Fees: State funded public service 
 


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